Services

What we do — and how we do it.

A comprehensive management service delivered with the discipline of an asset manager. End-to-end. No outsourcing of the parts that matter.

01
Tenant
Management

All tenant communication and issues flow through us. You are not the first port of call for your tenant — we are. Issues handled promptly, professionally, and consistently.

  • Dedicated named contact for tenant and landlord
  • All maintenance reports received and triaged
  • Tenant queries handled within one business day
  • Notices served and end-of-tenancy managed
02
Rent
Collection

Collected, reconciled, and disbursed monthly through a CMP-protected client money account. Detailed statements provided. Arrears actioned immediately.

  • Client money held in dedicated CMP-protected account
  • Monthly disbursement with clear statements
  • Arrears chased immediately — no delays
  • Rent reviewed and adjusted at every renewal
03
Maintenance
Coordination

All repairs and maintenance coordinated using our network of trusted contractors. Approval thresholds agreed in advance. Contractor invoices passed through at exact cost.

  • Vetted contractor network across Hertfordshire & London
  • Approval threshold set at onboarding
  • Urgent matters actioned immediately
  • Zero markup on any contractor invoice, ever
04
Compliance
Management

Statutory compliance tracked, monitored, and coordinated. Certificates renewed before they expire. Deposit protection registered and managed. All regulatory obligations kept current.

  • Gas Safety Certificate (annual)
  • Electrical Installation Condition Report (5-yearly)
  • Energy Performance Certificate (min. rating E)
  • HMO licensing where applicable
  • Deposit protection & right-to-rent checks
05
Property
Oversight

Regular inspections with photographic reports. Proactive recommendations to protect the condition and long-term value of your asset. Reporting that keeps you fully informed.

  • Periodic inspections with photographic reports
  • Condition tracking and trend reporting
  • Proactive maintenance recommendations
  • Annual review of property performance
06
Tenant
Placement

If your property is vacant, we source, reference, and place a suitable tenant before ongoing management begins. A one-off fee from £1,250 applies. Once the tenancy begins, ongoing management continues from £150 per month.

  • Property marketing across major portals
  • Viewings conducted & applicants shortlisted
  • Referencing, credit checks & affordability review
  • Tenancy agreement & pre-tenancy compliance
  • Move-in coordination & inventory arrangement
Getting started

A structured onboarding. Done once. Done properly.

Every new property goes through the same onboarding process. This ensures we have everything in place to manage your property correctly from day one — no missed certificates, no forgotten paperwork, no surprises later.

i
Compliance Review

We review all current certification and tenancy paperwork, flagging anything that needs attention.

ii
Property Assessment

A structured assessment of the property's condition with photographs for our records.

iii
Setup & Introduction

Property added to our contractor network. Tenant introduced. Payment details confirmed.

iv
Management Commences

From this point, your property is fully managed. You don't need to be involved unless you choose to be.

Start the conversation

Ready to get started?

Book a 20-minute discovery call. We'll walk you through exactly what we would do for your property.